Please contact our Customer Service Team using one of the contact methods below, outside of office hours, email us at email@example.com . We will respond to all points of contact within one business working day and aim to resolve any issues you have within five business working days.
Tel: 020 3689 5560
Mob:079 6070 9079
25 Woodgrange Road
London. E7 8BA.
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at firstname.lastname@example.org with as much detail about the abuse as possible.
We will investigate your complaint immediately.
Our Customer Service Commitments
At Japag Hosting we like to think we get it right all the time and every time but the reality of it is that sometimes everyone gets it wrong from time to time. We can only improve on our services with valid feedback from our customers like yourself.
If you wish to make a complaint about a service you have received from us, please send us an email at email@example.com including as much detail from the issue you have as possible. We will acknowledge your complaint within one (1) business working day and aim to resolve any issues within five (5) business working days.
If you are not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .UK registry, for .UK domain names) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure